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My Braun coffeemaker (I don’t have the model # or name) failed this morning. Water doesn’t seem to be heating so the heating element or system is suspect. but I cannot see how to remove the black plastic bottom plate. I used my tamper proof screwdriver head kit to remove the one obvious screw from the bottom. but, removing the top water tank assembly I can see the black plastic area, but cannot get it out. has anyone tackled one like this?

Maybe the guide for the KF440 model helps? Braun Aromaster KF440 Heating Element Replacemen