Chosen Solution

computer screen only shows chrome logo on white screen, when I open thte chromebook, then goes off, no response from touch

Which model? See this: Acer Chromebook C720 Solid State Drive (SSD) Replacement Google/look in youtube - most likely it is a loose contact that SDD is disconnected. Gently unscrew - check everything like loose cables/connections. Try. alternately, the SSD is damaged. Buy an replacement. See Acer Chromebook C720 Solid State Drive (SSD) Replacement Post here again…