Chosen Solution
I thought at first that this was a software problem as Win10 had just updated but I can find no way to get B&O audio system working and, for example, iTunes gives me an error on startup. Any help would be appreciated. Is the hardware on the MB or on a separate board? I can’t find any info on t’Interweb about this failure. None of the suggested fixes for software problems has solved the problem
Hi @david_walland , Looking at the maintenance and service guide for the laptop, taken from this webpage there is no separate audio board in the laptop, so it must be an audio IC (Realtek?) on the motherboard Is the audio working otherwise OK in the laptop? If not, have you checked the status of the sound controller in Device Manager? Right click on the Windows Start button and click on the Device Manager link. Just verifying that you have checked in Control Panel to see if Bang& Olufsen control panel is there? Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the Bang& Olufsen if there. Was it working OK before the update? Try rolling back the update and check if it works again Update (06/19/2021) @david_walland I have no problems when clicking on the links. Here they are below manual : http://h10032.www1.hp.com/ctg/Manual/c04… support page : https://support.hp.com/us-en/product/hp-… Alternatively search for HP Pavilion 15-ab271sa manual to get to the support page. Use the HP site and not 3rd party. Here’s the audio drivers for the laptop. Click on Choose different OS, then click on Select Operating System and select Windows and then click on select version and click on Win 10 64-bit then click on Change. Click on All drivers > Driver Audio (1) to get to the download link. Mostly in BIOS if there is an audio option it is to either enable or disable so that would mean a red cross in Device Manager if disabled, not a yellow exclamation mark.
