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Bose qc35 audio doesn’t work when I plug in the audio cord. Bluetooth works just fine but when I plug the cord in it does not work. I have tried other cords to see if that’s the problem and it still doesn’t work. This leads me to believe that the connector in the headphones is not working properly. (I am plugging it in all the way). If I wiggle the cord in the connector I can hear audio sometimes. I have been reading on the bose forum that this is a common problem. I understand that the Bose qc35s is not a current model and if the Bluetooth audio still works then this question may not be that important. However, I use these headphones Plugged In every day for music, work, and conversations online. I love these because I wear them for long periods of time and they still feel like I am not wearing anything. I use them plugged in because I hate the latency and much worse sound that you get using Bluetooth. Because these are not the current model they are not under warranty and the answers that I got from support were to ship these back to Bose and spend 200 dollars on a discounted price for a newer model. I just want to fix these if I have the ability. Your time would be greatly appreciated with any advice. Thank you
Hi Christopher, Have you tried doing the procedure for rebooting the headphones? Turn the headphone off and wait for about 30 seconds. Plug the headphone into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on). Unplug USB cord from headphone and wait 1 minute. Turn on the headphone and test if the headphone works properly. Hope it changes something!
