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Model#RCT6873W42 Android6.0.1 Bluetooth address20:d1:60:e6:15:88 I have oened tablet for approx. 6 months Can you help with this?

Hi, If the tablet is only 6 months old from new, consult the manufacturer’s warranty statement, which is usually found in the User guide as to what to do to make a claim for a manufacturer’s warranty repair or replacement. If you haven’t got the manual here’s a link to the User guide for your tablet. Scroll to p.23 to view the warranty statement. Go the warranty option first because if you open the tablet to look for a possible hardware cause of the problem, you will void the manufacturer’s warranty.