Chosen Solution

Hi there! So I recently purchased a Gigabyte G5KD laptop (i5-11400H / RTX X3060P) - it’s just over a month old. I was watching Netflix in bed last night and all of a sudden the screen started rolling blurred grey streaks across it, then went black with nothing but these vertical lines appearing.

As you can see I plugged it into my monitor and it works fine, but the laptop display itself seems to be buggered. I tried resetting the graphics card but sadly I’m starting to think it’s a hardware issue - which is a crying shame considering how new it is. Any clue what it could be? Is there anything I should do before I start considering taking it to get repaired? Thanks

Hi Is it possible to use the laptops Integrated gpu instead of the dedicated one as if you can try that you can tell if it’s a gpu related issue rather than a display issue(if it does it on one gpu but not another you will know what one has the issue buts that quite unlikely) At the moment it’s looking like a display issue but we need to confirm that by trying the above Hopefully this helps Any questions please ask Thanks:-)

Tried adding new ram?