Chosen Solution
My harmony companion stopped working a few weeks ago. I replaced the battery. 2 days later it stopped working again. The battery was loose, however, I can’t put it back in. When I put it in, it spits it back out. I used the iFixit guide for opening the remote to access the motherboard/buttons, but I can’t figure out what to do about it spitting out the battery. Can anyone help with this? Harmony’s official response was “It sounds like it was dropped”. It’s very possible. I didn’t drop it, but I’m also not the only one to use it. Update (10/25/2019) *Update….I forgot that I took a picture of what mine looked like before putting it together. The main wire that the battery sits on seems to be slightly off center. Would I need to bend it back? I wouldn’t think that would be the issue and I doubt it would bend like that from a drop (as Logitech suggested), but who knows.
Hi @rf09 , You may have to open the remote again and check how the battery is being held without the main cover on. Make sure that the battery connection spring as shown in this image taken from the ifixit guide is holding the battery down properly etc. and is not bent out of shape.
My Harmony companion remote has always had a problem with the battery popping out. I worked around the problem by folding up a bit of scrap paper and shoving it in with the battery when closing the battery compartment. Not ideal, but functional.
Mine won’t take a Duracell battery. Generic brands work fine.
I got it working after updating the hub in the harmony app, and then just putting it halfway in and then pushing it in with the cover. seems likely to be unreliable. and yes, the plus sign on the battery is up/visible when inserted.
Mine is ejecting the battery as well. Crap design. Glad I came across this website b/c I followed Andrew Witney’s advice about shoving a piece of scrap paper in there with the battery and that seems to work.
I had this too! It drove me nuts. Then one day when i replacing the battery for the umpteenth time it dawned on me - did I have the wrong size battery? I had been using a CR2032. But when I went to battery bin to find another all I could find was a CR2025. Wouldn’t you know? It fits like a glove! No more battery issues at all!
