Chosen Solution

Cannot remove battery

Hi, Try to pour a bit of Isopropyl alcohol underneath the battery to loosen the glue. Pry it upwards gently and as is starts to release pour a bit more and work your way up until the glue releases the battery. Hope it helps!

Sounds like you may have the Motorola Moto G5S whose battery is harder to remove than the Motorola Moto G5. Instructions on the page: Motorola Moto G5s Plus Battery Replacement