Chosen Solution
I have this iphone 6 plus phone that suddenly the screen stopped working, what happens is I see a blank screen with the backlight lit up, when I connect the phone through a lightening port to a computer or a charging adapter the backlight lights up. Is there a way to make a backup/clone the data from this iphone knowing that the feature “data protection” is enabled and the passcode is known. can I verify the passcode to the device without having to use the screen? also There is no apple logo it’s just a black screen with backlight, if the home button is pressed the backlight turns on.
Definitely sounds like a you could use a new screen sort of scenario. To back up an iPhone you need to have one of the following scenarios. Scenario 1 - Charging functionality so it can stay on for long enough to complete a backup.USB connectivity for transmitting data to a computer.Working image so you can see what’s occurring onscreen (backlight is a luxury, not a necessity).Functional touch so you can unlock the screen, and initiate trust with the connected computer OR Scenario 2 - Wireless charging functionality so the phone will stay on long enough to complete a backup.Working image so you can see what’s occurring onscreen (backlight is a luxury, not necessity).Functional touch so you can unlock the screen.Wi-Fi connectivity and a cloud based location to store the data Right now it seems like you have at least 2 of the 4 things from the first scenario, but you do need the ability to see what’s onscreen so you can unlock it. Even if touch is working, I recommend against doing too much guess work because I have seen far too many disabled iPhones which are permanently locked out after too many incorrect password attempts. iPhone 6 Plus screens can be had relatively cheaply (in comparison to other iPhone replacement displays). But I would wager you will need a new one. I might also have a look at the iPhone Black Screen page, which could provide some other options to restore screen functionality without needing to purchase a new one.
Sounds like most likely you have a screen issue. Unfortunately, the screen has to come on and be functional with touch in order to connect to a computer and to back up the data.
So I managed to connect the phone to iTunes via ‘recovery mode’ I think, I pressed the home button and power button for a few seconds then iTunes saw the phone and displayed the serial number, it said there is an issue with the phone please “update” the software or “restore” to factory settings. I tried updating but every time it finishes the process it goes back to step one, asking me again to update then repeats the same after trying several times. I don’t want to use the restore function as that will erase the data. Also once iTunes saw the phone, the backlight became stronger but still no image on screen.
