Chosen Solution
I noticed that my laptop is no longer charging, I’ve tried plugging it in to different outlets but it doesn’t look like it’s the outlet. I’ve opened it up to attempt a static discharge but I’m having trouble removing the battery and I didn’t want to potentially damage it so I stopped. Any other way to diagnose/fix the problem?
Hi @yaboihazel Check that the charger’s output is 19V DC at the cable plug of the charger to eliminate it as the problem If it is OK then it might be a faulty DC-In jack - Asus part #12033-00030700 (supplier example only) The part number is applicable to your model. If the jack is faulty search for the part number only to find suppliers that suit you best. Perhaps the jack has become loose from the board or more likely the +ve centre pin of the jack breaks internally opening the power path to the motherboard, preventing it from charging or starting once the battery has become depleted. If it is broken it cannot be repaired, it has to be replaced. Use a voltmeter to measure the charger’s voltage on the motherboard at the output of the jack or to be safe, disconnect the charger and the battery and use an Ohmmeter to check for continuity from the jack’s input to output for both the centre pin +ve leg and the outer ring -ve leg
