Chosen Solution
I plug Alexa in and it responds but when I go to ask a question there is nothing. Also she stays on red
Try this thing to resolve Alexa problem: It is the most common problem when echo alexa is not responding to voice, simply disable and enable the Alexa Privacy. By doing this, may Alexa start listening again and check it by giving voice commands.
Need to check the microphone is enable on Alexa deviceEnable the Alexa PrivacyCheck the internet speed and wireless connectionChanging the place of Echo or wireless routerNeed to changing the Awake wardCheck the Wireless router is working or notEnter the correct passwords during loginUsing the all smart device on same wireless network Above situation solve then Alexa not responding issues solve and Alexa device backup running.