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My LCD stopped working and needed to be replaced. Before I knew what the problem was a tried a soft reset. I could hear my phone ring, it would vibrate, it would light up. Anyway, after LCD was replaced, turned the phone back on it takes me through the start up Welcome screen. I choose my language and it takes me to a screen that says set up wifi. Then I get the message " Due to an abnormal reset, the selected Wi-Fi network cannot be used. Connect to a different wi-fi network. " No matter what wifi network I try to connect to, I get the same message. If I click the skip button it says “Due to an abnormal factory reset, you will not be able to use this phone until you sign into your Google Account to confirm that it belongs to you. A network connection is required.” I have the google account information, however, I can’t get to the sign in screen because it’s not allowing me to connect to any network. Additional information

  1. I initially had Verizon with this account. I no longer live in the US so I don’t have Verizon anymore.
  2. I tried to sign in without a sim card, with a sim card from my current country, with a Verizon sim card from another phone that is currently activated - I get the same message with all. HELP?!

Why don’t you reset it again? Can you do it “the normal way”?

I just had the same problem, samsung support says i will have to send it to a samsung service center to reflash the software. You have to first get a ticket created, then send them proof of purchase, then they will send you a shipping label so you can send in the phone and wait for them to fix it and return it back to you. Unless you are near a samsung walk in service center. Good luck

Need to sign into my Samsung acct on a galaxy s5 that says its locked du e to abnormal factory reset. Way do I do now?

I was facing same issue,i couldnt connect to any wifi network due to abnormal reset so i entered the recovery mode with the bixby + volume up+ and the power button. I cleared the cache memory and rebooted after that i was able to coonect to my wifi and my phone is working perfectly fine now. ;-)

How can I do a factory reset on my phone and totally erase the memory of my phone my husband put some kind of something on it that prevents me from totally eraseing it? When I do a factory reset it doesn’t bring it back to shelf life please help!

Get an account on let go and make it someone else’s problem

please help me find the password on my galaxy five it keeps saying abnormal reset

I’m facing the same issue has anybody found a way around having to send it to samsung?

I was able to fix this by connecting to a completely open wifi hotspot (I used another phone) that had no username and password.

If you go to the sign in page for the Samsung account type in your email address then press and hold on it for a second or two let go and the copy.paste.cut options come up on the far right swipe left and the assistant option should be on the far right of them all press it press the Google logo when the Google page comes up press the first letter of what you want in the search bar ie s for settings or C for chrome i for Internet you should be able to get someware by using this for whatever your trying to accomplish. Update (09/19/2020) Go to the WiFi list scroll down to add network push 5 or 6 random letter’s then press and hold your finger on top of them for a second or two and let go you should see a row of boxes with copy.cut.and so forth but one should be the Google assistant press it and then when the google search bar is showing touch it and then type in the letter “S” and the symbol for settings will appear press it and scroll down to accounts and sign in with the add accounts option.