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On the Essential optional 360 camera will not start. Why? phone to see camera when connected but won’t.

I’m bummed my post dissappeared when i tried to edit but oh well. First and formost do you have an essential phone (ph-1) perhaps. Can you please give model for phone and 360 camera. As with the little research i did it looks as though they have to go hand in hand. Additionally i did find a support page from essential’s website. https://support.essential.com/hc/en-us/a… Hope this helps. good luck